Store POLICIES -- PLEASE READ CAREFULLY
Buy Direct and Save
Buy Direct prices on this store cannot be combined with any other promotion, coupon or
discount. Prices apply only
to items purchased online. Limited time only.
Methods of Payment
AITech
E-Store accepts Visa, MasterCard, American Express, Cashier Check, and PayPal. We do verify your credit card validity,
billing and shipping address and card security code. Our order form is secure, so please enter the card information with no fear of compromise.
Order Processing
Orders are processed the same day they are received, weekends and holidays
excluded.
Billing
and Shipping Address
To prevent credit card fraud, we verify your billing and shipping address with your credit card issuer. We will notify you by e-mail if your billing and shipping address are different than the address your credit card company has on file for you. For expediting your order, please enter your billing address exactly as it is on file with your credit card issuer.
Credit Verification
The
processing of your order is subject to credit card verification, which may delay
shipment, particularly if any of the following conditions apply:
- Foreign credit card
- Ship To and Bill To addresses are different
Back-Order
From time to time an item may be out of stock. If this is the case, we will
notify you after receipt of your order.
Shipping
Orders are released to the Shipping Department after credit verification.
Items that are in-stock are then shipped that day.
Orders received after 1:00 PM Pacific Time will be shipped the
following business day. No weekend or holiday shipping.
Shipping Rate & sales tax
Shipping rates are viewable on the checkout page before you confirm your order.
Orders shipped to California will be charged 9.25% Sales tax on the total
order excluding the shipping charge.
Order Cancellations
Requests for order cancellations received 24 hours after an
order was placed are subject to a 6% cancellation fee.
Return Policy
Refunds
Products purchased from AITech, and shipped to locations in the United States, may be returned by you after obtaining a Return Merchandise Authorization (RMA) number. An RMA must be requested within 10 days after receiving the product. Shipping charges are non-refundable. All returns are subject to a 15% restocking fee. To avoid additional charges, product must be returned in original condition. Product that is damaged, missing parts or been tampered with will be subject to an additional restocking fee depending on condition. RMA's may be requested by e-mailing us.
Special Order Items
There is a 35% restocking fee on all Special Order ItemsWarranty
Limited 1 Year Warranty - Parts and Labor
Products are warranted to be free from failures due to defects in material and workmanship for one year from the date of original purchase as evidenced by a copy of the purchase receipt. During the warranty period, AITech, at its sole discretion, will repair or replace at no charge, the product which, in its opinion, is defective.
A Return Merchandise Authorization (RMA) number must be obtained from AITech prior to returning any merchandise for repair or replacement. Merchandise sent to AITech without an RMA will be returned unopened. To request an RMA number you must e-mail our Technical Support.
The original purchaser is responsible for packing the product for shipment and for the charges to ship the failed product to AITech. AITech is responsible for charges to ship the repaired or replaced product via UPS Ground service to any US state. Shipments to outside of the United States can be made if the original purchaser makes arrangements with AITech to cover the cost of shipping.
If the failed product has been modified in any way without the consent of AITech, or if the failure is the result of misuse, abuse, or misapplication, AITech has no obligation to repair or replace the failed product.
Except as expressly provided above, the product and accompanying written materials (including the user's guide) are provided "as is" without warranty of any kind including the implied warranties of merchantability and fitness for a particular purpose. AITech specifically does not warrant the operation of the product and will not be liable for any direct, indirect, consequential or incidental damages arising out of the use or inability to use such product even if AITech has been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of liability for consequential or incidental damage, so the above limitation may not apply.
1288 Kifer Road
Suite 203
Sunnyvale, CA 94086
Ph: 408-991-9699 Ext 301
yahoo-store1@aitech.com